Today there is a coach walk on the program. One about difficult emotions. Sadness, fear, anger, shame, despair and defeat. How can you best deal with it, at work and at home? Based on a conversation and some exercises we are going to work. A beautiful gift, such a walk. Both for the client and [...]
We meet them often in our coaching practice. People who move loads and loads of work, but still never do well. Never good enough anyway. This gives them a lot of trouble, and pain. The remedy is simple, but not easy. When people like this arrive somewhere late - because that preceding other action was a bit off - they pause [...]
After years of economic downturn and drastic cost reduction customers are grumbling more loudly and more clearly than ever. Therefore, 2011 is the year companies will have to start using customer engagement for their own benefit through increased use of employee empowerment. Why? Because, as Marketing legend Philip Kotler says: "In order to remain relevant [...]
Their social media activities cost police chef Gerda Dijksman and TV presenter Cornald Maas their jobs last year. In both cases Twitter was the chosen means. The TROS broadcasting company terminated Maas’ contract, after a sarcastic message was posted about Eurovision singer Sieneke. Dijksman was suspended after responding to a fatal accident in a clumsy [...]
